Advantages of Buying from
My Favorite Baby Carrier

As a specialty retailer we can offer our customers important advantages over large retail or mail order companies which carry these products:

1. Price

With lower overhead, we strive to offer low pricing on all our products everyday. For instance, we offer free shipping on all ERGO Baby Carrier products. So you know what your total price is for any products and there aren't any surprise charges that show up on checkout.

2. Money Back Guarantee

We offer a 90 day money back guarantee on our ERGO Baby Carriers and accessories. And we don't hit you with any restocking fee or require that the carrier be in a "new" condition to return. We think it's important for you to be able to see for yourself, at no risk, whether The New Generation Ergo Baby Carrier works for you and your baby. Our guarantee makes buying close to pain free - the only expense you would have on returning the product would be the one-way return shipping cost.

3. Our New Carriers are Just That - New

Since we offer a 90 day money back guarantee, we have customers ask us from time to time whether our "new" carriers are really new or may actually be returned from a prior customer. This is a fair question, and one that you should consider when buying any product from a company that offers a return policy. Not every company handles their returns the same way, and some do sell returned products as "new".

We only sell brand new, never used ERGO carriers as our new products. Our returns are either donated to charity or, if we have a few, we list them on the site for those interested in a returned carrier at a discount. If you would like to see about the availability of a returned carrier at a discount, see our Used Ergo Carrier Page.

How many returns do we get? Not many - less than 10%. And we almost never see a return because of the comfort of the carrier for the Mom or Dad - many returning customers in fact tell us the ERGO was very comfortable for them. Almost all our returns are because the baby or toddler just didn't seem to like being in the ERGO (often because he/she was accustomed to facing forward). That is why we offer the 90 day money back guarantee - so you and your child will have a good chance to see if the ERGO is right for you.

4. Serious Customer Service

Since all we sell are The New Generation Ergo Baby Carrier products, we offer customers a number of customer service advantages over other companies that sell all sorts of products. First, as a daily user of The New Generation Ergo Baby Carrier, I have an intimate knowledge of how it works and can help to answer your questions on these products. And if I can't, I'll get the answer. Second, since we specialize in The New Generation Ergo Baby Carrier, we try to keep a lot of inventory so we can get your order out the next business day. Third, unlike a big mail order house, when you order from My Favorite Baby Carrier we take your order, track it, and are accountable for the order every step of the way. So if you have questions about your order, you only have to call us at 800 485 5228 or send you question to us at our
and you will have our immediate attention. Finally, you can continue to call us toll free or email us at anytime if you have questions about your product or any customer service concerns. We will make sure that any questions or concerns you may have will be handled promptly and thoroughly until you are satisfied.