Warranty, Return Policies, and Shipping Information

Warranty Information and Return Policies

1. 90 Day Money Back Trial.

All our ERGO Baby Carrier products are fully backed by a 90 day money back guarantee. If for any reason you don't just love your baby carrier or accessories, simply return it/them, no questions asked, for a full refund or your purchase price and initial shipping (you only pay for the return shipping).

2. Manufacturer's warranty.

The New Generation Ergo Baby Carrier, LLC warrants their products against defects in materials and workmanship. The manufacturer stands behind all its products and will either repair or replace free of charge any carrier or accessory that does not meet their high standards. They require that the carrier or accessory be sent to them directly so they can confirm the defect and make a decision on whether to repair or replace the item.

Shipping Information

1. All our ERGO Baby Carrier products are generally shipped the next working day after you place your order. The standard shipping is by USPS Priority Mail. We are now offering free shipping on the carriers and accessories for all online orders that are shipped within the US, including Alaska and Hawaii.

After being shipped, they take an additional 2 - 6 shipping days to be delivered, depending on your distance from our warehouse in Kentucky.